FAQs

Why can't I see prices on the products?

Only approved accounts are able to login to the website and review the product price information and access our checkout. If you are a genuine retailer and would like to stock our products you're welcome to apply for a Past, Last & Present trade wholesale account.

 

How long will my order take to arrive?

Orders received before 12 noon are processed on the same day. Orders within Australia are generally received within 7 working days. Orders from FNQ and WA may take a little longer. If you have questions or concerns about an order you are waiting on please email us on sales@pastlastandpresent.com.au.

 

Do you have a retail outlet?
We do sell direct from our warehouse in Geelong, Victoria. The warehouse is open to the public and offers visitors to the warehouse the chance to secure some great items at heavily discounted prices. Items in the warehouse include end of line items, oddments of stock and overstock items. Products found on this site are not guaranteed to appear in the warehouse and we cannot guarantee if products will be available in the warehouse shop at any particular time or in particular quantities.

 

Can I return an item?
If the item you receive is faulty, broken or not working as it should we are happy to accept the returned item and organise a credit or exchange. Return items for a change of mind, is done at your own expense and will only be accepted up to 30 days after your order has been placed. For returns please email sales@pastlastandpresent.com.au